Refund Policy – happyNESS Virtual Assistance

Effective Date: February 24, 2025

At happyNESS Virtual Assistance (happyNESS VA), we are committed to providing reliable and high-quality virtual assistance services. As part of our service agreement, we have established the following refund policy:

1. Refund Eligibility
Refunds may be considered under the following conditions:
 

The service was not delivered as agreed upon.

A duplicate payment was made due to an error.
Technical or administrative issues on our end prevented service delivery.
 

2. Non-Refundable Services
Refunds will not be issued in the following cases:

Services that have already been rendered or partially completed.
The client chooses to discontinue services mid-month, as contracts are billed on a monthly basis.
Dissatisfaction based on personal preference, unless the service does not align with the agreed-upon terms.
Failure to provide necessary information or materials required to complete the service.

3. Cancellation & Refund Requests
All contracts with happyNESS VA are monthly agreements. If a client wishes to cancel their services for the upcoming month, they must notify their Account Manager or email freedom@happynessva.com before the next billing cycle.
Refunds will not be provided for the current month once services have begun.
Clients remain responsible for any outstanding balances on their account.

4. Service Credits & Adjustments
Instead of a refund, happyNESS VA may offer:

Service credits for future use.
Adjustments to the scope of work to better meet the client’s needs.

5. Contact Information
For refund inquiries, please contact:
📧 freedom@happynessva.com


By making a payment to happyNESS Virtual Assistance, the client agrees to this refund policy.